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Policies
Payment:
Payment is expected immediately, so please contact me if you are unable to pay immediately. I prefer PayPal
but I will accept a Money Order if PayPal is not an option for you. Any purchase not paid for within three days
with no contact will be cancelled. Also please be aware that I will not ship your item until I have received full
payment.
Custom work:
I require a 50% deposit on all custom work that will total more than $20 when completed. Any request for
smaller priced items can be purchased when the item is finished. Repeat customers with a good payment
history do not have to pay a deposit on custom work.
Shipping:
All items, except custom stamped jewelry, will be shipped within 2 to 3 business days from receiving payment.
Sterling Silver hand stamped jewelry will be shipped within 5 to 7 business days from receiving payment. I
ship Monday through Friday, excluding holidays. The shipping fee includes the cost of postage, tracking,
packaging, overhead and handling costs.
As always, I charge $.50 per additional item and on orders over $100 the shipping is free!
Shipping costs are as follows:
United States - $2.00
United Kingdom - $5.00
Canada - $2.50
Australia - $3.00
Everywhere Else in the World - $6.00
All packages are shipped First Class Mail unless otherwise requested.
If you would like an invoice included in your package, let me know as I don't usually include one unless it is
requested.
Refunds and Exchanges:
My creations are 100% guaranteed or your money back.
Please contact me before returning an item. Any items returned before contacting me will not be refunded.
Contact must be made within 3 days of receiving the item and the item must be returned within 14 days.
If your purchase at any time in the first month becomes defective due to a mechanical reason such as a break
in the wire or a defective clasp, please send back the item. It will be fixed free of charge and sent back to you.
An item that has been damaged due to improper care will not be refunded.
Additional FAQs:
What if I wear a different size than what you have listed for sale?
Most bracelets & necklaces can be resized, or I can make a similar one in your size. If you have an idea for an
item you would like me to design, or you would like an existing item with some changes, please contact me at
mary@mmillsdesigns.com. I do not charge for resizing.
How do I care for my jewelry?
Sterling Silver will tarnish if left out in the elements. Contact with oxygen and sulfur in the air can cause your
silver jewelry to tarnish. A tarnished appearance occurs when sulfur becomes bound to the surface of the
silver. I have found that the best way to prevent tarnishing is to store jewelry in a plastic zip top bag with a
square of anti-tarnish paper. Sterling silver is hypo-allergenic and can be worn by most people without overly
tarnishing the silver. Also, avoid using toothbrushes or any type of object with bristles to clean your silver
jewelry as the bristles may cause permanent scratches. Sterling Silver is a very soft metal and it cannot be
repaired once its surface is damaged.
Do not wear your jewelry while showering or washing your hands. You should clean your silver jewelry with a
soft cloth or a jewelry cleaning cloth. A jewelry cleaning cloth has two sheets of cotton; the outer layer is for
buffing, and the inside layer contains special chemicals that will clean and shine the silver. Hand polishing
silver is the best way to keep silver shiny, and looking like new. You can find jewelry cleaning cloths in both
department stores and fine jewelry stores.
Please store and wear your jewelry with care. Remember that Stones and glass may break if dropped on a
hard surface.
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